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Your Title Goes Here itSMF San Antonio 2009 program is complete! topics include: Configuration Management, Service Catalog, Availability, Problem and Incident Management. Meeting formats will range from Round Table Events, Interactive Learning, and Webinar based meetings to accommodate busy schedules.
Check the Events section for details...

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ITSMF USA
Austin Lig
Houston Lig
Dallas Lig

Events
1/20/09 - Configuration Management: Where Do I Begin?
3/19/09 - Service Catalog: Have You Clearly Defined the Services You Provide?
5/21/09 - What Is ISO20K and Why Is It Important to IT Service Management?
7/21/09 - Configuration Management: Refining Your Process
Problem Management
Availability Management

Articles

People

SERVICE CATALOG: Have You Clearly Defined It? - Thursday, March 19, 2009 at HEB HQ, 646 S. Main St.

Running IT without a Service Catalog is like Navigating without a Compass. Have you clearly defined the services you provide? Ever been to a restaurant without a menu or an automobile service department without a list of offerings? Have you ever seen a cell phone plan without a list of options and services that includes pricing? If you were to start a new business today, would you start by clearly defining what you do or just hope to deliver what your customers desire? Our presentation will focus on the value of defining the services you provide from a business perspective. This catalog of services will serve as a guide to provide a focus to IT. This focus will help IT leaders allocate and manage resources on activities their customer’s value. A clearly defined catalog of services can be controlled, measured and managed, which are all essential elements for continual improvement. Please join us for an interactive session with Tom Pierce of Third Sky to explore the elements of a Service Catalog and share real world experiences of best practices in designing and publishing a menu of services within your organization.  
itSMF USA San Antonio Local Interest Group (LIG)

Your Title Goes Here

The San Antonio LIG is a user driven community of IT professionals interested in IT Service Management. Peer to Peer networking is the essence of our goal in organizing events and meetings for the members.


The itSMF San Antonio LIG offers presentations which meet the needs of many practicing IT Service Management professionals.

In today's rapidly changing world, it is imperative that we maintain our skills. One effective and enjoyable way to accomplish this goal is through the educational program offered by the LIG. We can exchange ideas, share experiences and learn from experts in various fields.


Make the commitment now to invest in your professional development.

 
Membership

Benefits of itSMF USA Membership

itSMFUSA®

 

San Antonio LIG (Local Interest Group)

Membership Benefits

 

 

Membership of itSMF USA provides many benefits including access to a network of knowledge on IT Service Management (ITSM). Access to some benefits is dependent on the level of membership.

 

If your company has a global reach, you might want to consider an itSMF Global Membership. You will need to contact itSMF International for Global Memberships.

 

Take advantage of these useful resources and get the greatest benefit from your itSMF USA membership:

 

  • Meet and exchange ideas with your colleagues at our annual conference, and regional and local itSMF USA sponsored meetings
  • Enhance your technical and managerial abilities with educational courses provided by accredited training vendors
  • Improve your professional profile and presentation skills by contributing papers and articles to local, regional, and national functions including white papers to itSMF USA publications and website
  • Take advantage of the membership career services to help you find the job you want
  • Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you

Membership Dues and Categories

 

INDIVIDUAL - $195 annually

This membership is available for a named individual and is not transferable.

 

BENEFITS:

 

  • Access to the itSMF USA newsletter, The Forum, which is published electronically.
  • Access to Service Talk, the itSMF newsletter published internationally by the itSMF global organization.
  • Discounted rates for all ITIL® publications and other Service Management related publications offered by itSMF USA
  • Access to the itSMF USA “Members-Only” area of the web site where you can find many articles on the practical aspects of implementing ITSM and ITIL® based best practices, plus:

   o Surveys/polls

   o Member bulletin board/discussion forum

   o White papers

   o Employment opportunities

   o Speaker’s Bureau

  • Contact information for itSMF USA "approved" reference sites and projects relevant to ITSM and ITIL® implementations
  • Opportunity to contribute to projects related to improving ITIL® best practices
  • Reduced registration rates for itSMF USA meetings, annual conference, and other expositions
  • Opportunities to network with your peers and keep current in your specialty and to meet with colleagues in your field of IT
  • Reduced registration fees for some ITIL® certification courses from participating training vendors
  • Access to list of training vendors who are members of itSMF USA
  • The named individual will have the privilege to vote in all itSMF USA national and LIG elections, and have representation rights allowing them to serve as a national or LIG officer

  

ORGANIZATION 5 - $975 annually

This membership provides membership privileges (voting and representation rights) for 5 named members of the organization, with full membership benefits to any employee of the organization that desires them.

 

BENEFITS:

Includes the benefits received by an Individual member plus:

 

  • The 5 named individuals have voting and representation rights
  • All employees of the organization will have full membership benefits except for voting/nomination privileges

  

ORGANIZATION 10 - $1,950 annually

This membership provides membership privileges (voting and representation rights) for 10 named members of the organization with full membership benefits to any employee of the organization that desires them. In 2009, Organizations purchasing a block of 10 memberships may also purchase the ability to sign up an unlimited number of non-voting members for an additional $995 annually.

 

BENEFITS:

Includes the benefits received by an Individual member plus:

 

  • The 10 named individuals have voting and representation rights
  • All employees of the organization will have full membership benefits except for voting/nomination privileges

  

DISCRETIONARY - No Fee

This limited membership is available to academic organizations, charities, local authorities and others that are approved by the itSMF USA Board of Directors. This membership is only available through sponsorship by a sitting board member of the itSMF USA and a unanimous vote by the board. This membership also is available for an affiliate organization where a strategic relationship has been recognized and a reciprocal arrangement is available, i.e. for organizations such as ITIL® examination boards, and standards committees. This level of membership provides for 1 named individual from the organization.

 

BENEFITS:

As agreed upon by the itSMF USA Board of Directors

 

  • Access to membership benefits only
  • No voting or representation rights are provided

 

 
Bi-Monthly LIG Meetings

The General meetings are held Bi-Monthly at various locations in San Antonio. Meetings are held in the morning, afternoon or evening to accommodate the various schedules of attendees so everyone has an opportunity to participate. Snacks and refreshments are provided. 



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